Refund Policy

The $6.99 pack is a one-time purchase of 5 PDF exports, with no subscription. Our 14-day refund promise covers the full purchase, including when you have already used exports from the pack. You do not have to prove that the tool failed.

Email support@travelhistorytool.com within 14 days of the payment date and say you would like a refund. Include the email address used for the purchase so we can find the order. No account or refund form is needed.

We reply within 24 hours. You do not need to send your travel history, passport or an explanation of your immigration circumstances.

Refunds are returned through the provider that processed your payment, Waffo or PayPal, to the original payment method. The time it takes to appear depends on the provider and your bank. Our 24-hour reply promise is not a promise that the money will reach your account within 24 hours.

A failed PDF export does not reduce your remaining export count. If the count looks wrong or you need help with an export, email support@travelhistorytool.com. You can still request a full refund within the 14-day period.

This refund promise is in addition to any rights you have under applicable consumer law. It does not limit any right to a remedy after 14 days where the law provides one. For the rest of the purchase terms, see Terms of Service.